Case study · Insurtech · Customer · Pakistan
Jubilee i-Insure: paperless insurance end to end
Customer Android app for Jubilee Life Insurance — account creation, plan selection, online and cash-on-delivery payments, document archives, policy servicing, claim intimation and panel hospital lookup. 10K+ Google Play installs.
- 10K+ downloads
- Paperless journey
- Claims in-app
- Payments + COD
Context
Insurers lose customers when “digital” still means PDF uploads and branch visits for every step. Jubilee i-Insure aimed at a complete paperless customer journey on Android — from first account to claim intimation — without forcing users into a second portal for each stage.
What shipped
- Onboarding & plans — account creation and plan selection in-app.
- Payments — online rails plus cash-on-delivery for market realities.
- Policy servicing — document archives and ongoing policy actions.
- Claims & care network — claim intimation and panel hospital lookup.
Stack
- Kotlin · Android · payments · claims workflows · Ozoned Digital
Outcomes
- 10K+ Google Play installs on the public listing.
- Customer channel complementing Insurance Bazaar (marketplace) and Jubilee Agent Hub (field sales).